Entropia Universe Account Locked? My 3-Day Story

Entropia Universe can decide at any moment to lock your account.

And MindArk can find any reason to justify it... In the end, your virtual assets are theirs!

How I Went From Ready-to-Invest to Locked Out

But as I said on the cover picture... maybe it was for the better 😉

This article has been updated July, 16, 2026. Revised and Corrected by Claude.

To summarize for anyone who hasn't read the previous parts of this guide: I came back to this casino MMORPG in September 2021, after an 11-year break. Before that, I'd only played about 4 months between late 2006 (when I discovered EU) and 2010, burning something like $400 along the way.

But when I came back in September 2021, I came back with money... and ready to invest it!

No, I'm not a millionaire, but let's say I have a comfortable standard of living. And I'm not ashamed of it, because I worked hard in real life to get there — plenty of stress, and countless hours spent delivering the best quality of service I could. I'm not the kind of guy who was born with a silver spoon in his mouth.

Sorry, I digress. My point is that I was ready to invest big in Entropia Universe if it proved worth it. But over and over, MindArk showed me — through their actions and their attitude — that investing in them was only a dream.

February 2024: The 3:42 AM Friday Email

Story short — we're now in February 2024!

1. My avatar was level 67, and I'd lost faith in Entropia Universe since summer 2022. (For your information, there was a change in the algorithm in 2022, and landing Hall of Fames as a non-big customer became even harder.)
2. So I was just burning through the few hundred PED I had left, doing daily missions while I still could.
3. I even sold off, piece by piece, every item I no longer used (Amps 102, 103 and 104, for example).
4. And eventually I was going to "just gather sweat while doing my workout on Twitch".

So for months I'd been drastically cutting my playtime — from several hours a day back in September 2021, down to about 1 hour, or none at all if there weren't any interesting dailies to complete. And that was great, because those months finally gave me the time to use my premium computer to finish Steelrising, Elex 2, Colony Ship and Horizon Zero Dawn 😎

Then on February 2, 2024, I received this email...

Sent during the night at 3:42 AM, on a Friday, right before the weekend...

I'm laughing because locking a player right before the weekend is so transparent 😏 MindArk has done it many times before. Why? Because they know players have more time on weekends, and they know a large part of their player base is deeply attached to this game. So if you want to put pressure on someone and get them to confess their sins, that's the perfect moment. But it's so predictable that it ends up being laughable.

We've all seen it before: players posting on the forum right before a weekend, crying their eyes out, apologizing, pleading for their account to be reactivated. Some people genuinely have nothing but Entropia Universe in their lives. "I've done nothing wrong! I apologize for all the harm I've caused, I swear I'll never do it again" 😆

Why I Didn't Beg (and Why That Mattered)

Unfortunately for MindArk... I'm not that kind of person. I spent that whole weekend with my 2 kids, who matter infinitely more than a casino dressed up as a sci-fi MMORPG.

So after breakfast, and as requested... I opened a support case.

Like I said — while most people would beg to save their assets, I simply didn't care about my avatar. And that, I think, is the single most useful thing I can teach you here: the moment your avatar matters more to you than your dignity, you've already lost the negotiation. So, pull yourself together: you are worth far more than a virtual asset!

Then support answered 2 hours later:

MindArk Publicly Admits There Are Hacked Accounts

There's something genuinely alarming in that support message...

They state, in writing, that "there are hacked accounts".

Remember those forum regulars claiming "Entropia Universe is more secure than a real-life bank"? Well, I don't know about your bank, dear reader — but if mine casually announced that a number of accounts had been compromised, I'd be switching banks the same day. And here's where it gets truly absurd...

— this isn't just my opinion, it's MindArk's own written policy:

According to their official support FAQ, if YOUR account gets compromised and your items and PED are stolen, Entropia Support cannot help you — that's their documented position on account compromise. But if you happen to receive PED that came from someone else's hacked account, without knowing it? Then suddenly they have all the resources needed to investigate, and they lock YOU out.

Read that again, because it's the whole story in two sentences.

Victim of hackers? You're on your own. Unknowing recipient of hacked funds? You're the suspect. The asymmetry is remarkable — and it tells you exactly where the company's priorities sit.

So for months I'd been doing nothing but dailies and gathering sweat...

- and from one day to the next, I'm locked out because their security failed, and apparently I should have run a background check on every virtual person I trade with in Entropia Universe.

Are people still wondering why players don't stay in Entropia Universe?

I'd just quote Gandalf: "Run, you fools!"

And I'm not alone in seeing it this way: public reviews of Entropia Universe repeatedly describe the same pattern — weak security, theft reports going nowhere, and a company that shifts the blame onto players. I covered the hacking side of this in detail in my Account Recovery article.

For the Record: I'm an Actual Paying Customer

And by the way — as mentioned in my second message in the support case — yes, I am a real customer: I bought plenty of boxes and keys from the webshop. These weren't just words, and my transaction history below can attest to it.

Even though I'm not an addicted player (also called a big whale), I'm nonetheless a customer. And I could have added 2 more zeros to each of those deposit lines, if MindArk had been a company I could believe in...

I'll update this page if anything changes on this subject. In the meantime, I'm just going to uninstall Entropia Universe from my systems. Somehow, I feel lucky this happened to me...

Now I have the Horizon Zero Dawn DLC (Frozen Wilds!) to finish 😎

Unlocked in 3 Days — Did Streaming About It Help?

Update: on Monday the 5th, I went for my usual Twitch workout...

Only this time, my OBS and Restream settings were a little different 😏

I actually worked out better than usual — I didn't have to keep checking whether someone had pulled an Ambulimax into the circle 😅 Then around midnight I went to sleep... and when I woke up early the next day (around 5:30 AM), there was an email saying my support case had been updated, and closed.

 

It had been sent at 22:53 game time — just after I went to bed.

Did streaming it publicly speed up their investigation? I can't prove it. What I do know — and it's checkable on the official forum — is that many players have been locked out and waited weeks, sometimes months, to get their account back. I got mine back in 3 days, counting a weekend I spent ignoring the whole thing 😏 Draw your own conclusions.

Honestly? In a way, I was happy to be locked out. No more nonsense from MindArk. I could go back into the game now, but my connection to EU feels severed. I'd already lost interest, and since this incident it's worse.

And between you and me, nothing stops them from doing it again... Will I be the subject of another investigation? Or will they wait for me to deposit once more, and then come after me later?

How can you trust a company that treats its customers like this?

What Happened Next (Updates 2024 → 2026)

Update December 2024: my avatar is now level 72, and I'm barely playing at all. But I still have a withdrawal of 3,000 PED due by early January 2025... We'll see whether they decide to block it or lock my account again 😏 Not that it would affect me much — I'm playing Dragon Age: The Veilguard, which is far more interesting!

Update 2026 — and here's how that story ended: that 3,000 PED withdrawal did go through eventually... after 176 business days. Not 50, not 60 — 176. I documented the whole saga here, along with the reason it dragged on: I had helped a Ukrainian refugee. So no, they didn't lock my account again — they just took nine months to hand back money they'd already granted. Different method, same lesson.

So what should you take away from all this?

• Enable 2-factor authentication. MindArk recommends it themselves, and given their official stance — that support cannot help you if your account is compromised — your security is entirely your own problem.
• Don't build your identity around an avatar. The players who get crushed by a lock are the ones with nothing else. Have a life outside the game, and a lock becomes a mild annoyance instead of a catastrophe.
• Stay factual, stay calm, don't confess to things you didn't do. I answered honestly, refused to plead guilty for their security failures, and I was back in 3 days.
• Never treat EU as a bank. Which brings us to the ugliest fact of all...

In cases of permanent account termination, MindArk's documented process is that your items get frozen...

 — and once their investigation is over, those items may be reintroduced into Entropia Universe and sold to other participants, at MindArk's sole discretion. Let that sink in: the assets you bought with real money can be taken and resold to other players. That's not a rumour or a rant — it's their stated process. Which is exactly why the very first line of this page reads: your virtual assets are theirs.

Next spin-off: Account Recovery