Entropia Universe Account Recovery: How I Got Mine Back?

Entropia Universe players usually take a break — from a few weeks to several years.

So what happened to your account while you were gone... and how do you get it back?

Coming Back After Years: Is Your Old Account Still There?

This page has been updated on July, 17, 2026. Revised and Corrected by Claude.

Maybe you're coming back to EU after a long time away?

In that case, you might not remember anything about your old account:

• Your account login and password are long forgotten
• The email address you used to create it doesn't even exist anymore

So what's the plan to get your old account back?

Well... I'm here to help you on this one — because like you, I'd been away from EU for 11 long years 😮

And don't ask me why I came back... I guess it's the same for you? Though I did notice a pattern: I came back to this game every single time I lost a job. Twice in 14 years, twice back in EU 😆 Maybe Entropia is the place you go when something bad happens in real life? 😏

Maybe we tell ourselves we can turn what we've earned in real life into something more. Anyway...

The Official Recovery Procedure, Step by Step

Let's get to the good part: what are the actual steps to recover your account?

First, head to the official MindArk support page to send them a message.

(You can also email entropia_support@mindark.com directly.)

What MindArk officially asks for (this is straight from their own FAQ, and it matches exactly what happened to me): if you can't remember the email address you signed up with, you must contact Support. They'll request a photocopy of a government-issued ID and a suggestion for a new email address for your account.

That's the whole procedure — no magic, no shortcut.

If you only forgot your password or username but still have access to your email, you don't need Support at all: use the Password Recovery form on the account pages and you're done in 2 minutes.

Here's the message I sent on August 1, 2021:

Between you and me... I didn't really expect it to work. I hadn't played Entropia Universe in 11 years, so it felt like throwing a bottle into the sea. But they answered... nearly 2 months later, on September 23, 2021 😅

Hi,

Thank you for contacting us.

We have located an account with account holder name [ Marc Boucher ].

Unfortunately we will not be able to provide you with additional information regarding the account without verifying you as the rightful holder of the account.

In order to verify you as the rightful holder of the account, we must ask you to please attach front and back color copies of a current and valid photo ID, where all four corners are visible, and your full name, a document number, and your date of birth are clearly shown.

For example a Driver's License, Passport or National Identification Card, so we can verify that you are the rightful owner of this account.

We are aware that this is a complicated procedure, but we can assure you that it is in the interest of account security.

Thank you for your patience and understanding.

Kind regards,
Entropia Universe Support

I wasn't expecting anything — so at least they'd managed to locate the account 👍

After 2 months of silence, it landed in my inbox out of the blue.

Lesson number one: patience. Two months for a first answer is a long time, but the request was processed. Don't assume silence means refusal — and don't spam them, it won't speed anything up.

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How It Went From 2 Months of Silence to 2 Hours

I replied the very same day, attaching my French ID in both JPG and PDF format:

Yes that's me,

not complicated i am myself in IT Security so i understand.

As i don't know if you prefer the ID card in PDF or JPG, i provided both.

If that's not good enough i can also provide my french passport / Driver License.

Just tell me if the following files are good enough for the identification.

Thank you.

Marc Boucher.

And MindArk support answered only 2 hours later... You have to strike while the iron is hot 😜

Hi,

Thank you for your reply.

We have verified you as the rightful holder of the account in question.

The account is registered with the email address [ publicite@televitrine.biz ] and has the Username [ XXXXXXXX ] which should be used when logging in.

If you do not have access to the registered email address we can update this for you, if that is the case, please be so kind and provide us with an email address that you wish to use instead.

Kind regards,

Entropia Universe Support

if you're in IT security like me you noticed i've written above an old email of mine in clear, that's because this mail and the domain it belonged to have been destroyed more than 10 years ago. There was nothing important on it, it was a spambox which i genuinely used for all kind of unimportant stuff, don't even try to phish me you'll just lose time 😏

So far so good — they'd found the account! But it was tied to an email address that no longer existed. Fortunately they offered to fix that in the same message. Honestly, that was the only time I ever witnessed genuine quality of service from MindArk support 😅 So i sent them the last message below 😊

Hi again,

Thank you for your time, i do need an update of e-mail, so I'd like the old email replaced by XXXX.XXXXXXX@XXXX.XX

I'll be happy to retrieve my old account (10+ years i haven't played to Entropia)

Marc.

And they replied one last time, still the same day:

Hi,

Thank you for your reply.

We have now updated the registered email address to the one specified.

Take care and best of luck.

Kind regards,
Entropia Universe Support

After that I could access my account and recovered the avatar I'd left behind 11 years earlier!

But not with the same inventory...

Lesson number two: once you send a clean, complete ID, things move fast — 2 hours in my case, versus 2 months for the initial reply. So make your first message count: full name, approximate account details, and be ready to send the ID immediately. The bottleneck is their queue, not your case.

The Dark Part: Will You Get Your Stuff Back?

There are 3 possible scenarios:

1. You were away for weeks or months — everything should still be there.
2. You were away for years, like me — most of your gear will have been auctioned off automatically.
3. You were away for years and your password was weak — in that case, you may have been compromised.

Worth knowing: MindArk's account inactivity policy is written into the EULA. As an example of how strict it gets, an account locked at your own request is held for a maximum of 750 days — and if you don't reactivate within that window, it is terminated automatically and can never be reactivated.

So if you're planning a long break, that's the clock you're racing againstIn my case, it wasn't so bad. I recovered my account with several stacks of 10 PED in my inventory — the proceeds of my old gear being sold at auction after my account was flagged as "Inactive". And since I had to relearn everything from scratch anyway, that money was a decent fresh start for my level 15 avatar 😎

A little under 600 PED to restart with — which lasted exactly 1 month! 😊

Why Dormant Accounts Are a Target — and Why MindArk Won't Save You

Unfortunately, not everyone is as lucky as I was.

Because Entropia Universe runs on a Real Cash Economy, it doesn't just attract gamers — it attracts people with the skills to break into accounts. And inactive accounts are the perfect target: nobody's logging in, nobody notices anything, and an attacker has all the time in the world to work through passwords. Meanwhile, EU players are famous for taking long breaks out of frustration with their returns...

which leaves a large pool of dormant, unwatched accounts holding real money. As an example, here's a forum thread from a player who lost $4,000 this way. You'll notice the thread has since been locked.

The main vector isn't sophisticated — it's password reuse.

Third-party sites built around EU (trackers, tools, community platforms) have never had the security budget of a bank. If credentials from any one of them are ever exposed, and a player used the same login and password on the official game, then their EU account is effectively open. That's it. That's the whole trick — no genius required.

Rule of thumb #1: NEVER use the same login/password combination across different sites related to the same game. If one gets breached, everything else falls with it.

Rule of thumb #2: passwords should mix letters, capitals, numbers and symbols — or better yet, use a password manager and a unique passphrase per site. Mine have always been strong, even before MFA became standard, and that's very likely why my dormant account survived 11 years untouched.

Now — the part nobody tells you: if you get compromised, don't count on MindArk.

Their own support documentation is explicit on the subject: Entropia Support cannot help you if you have lost items or virtual value due to account compromise. That's not a rumour or a rant — it's their stated position. And once stolen PED and items are moved to another account and dispersed, there's realistically nothing anyone can do for you.

Which raises an uncomfortable question I'll leave open: dormant accounts full of assets are, from a balance-sheet perspective, liabilities. If those assets vanish into the grey market, they get resold at a fraction of their value and MindArk carries a small loss. If instead the rightful owner recovers them, that owner — furious and no longer trusting anyone — might well request a full withdrawal, and MindArk would owe the full amount. I'm not claiming that's their reasoning. I'm just noting that the incentives don't exactly point toward helping you.

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Before You Take a Break: Lock Your Account Down

Everything above leads to one conclusion: since nobody will save you, your security is entirely your own problem. So if you're about to take a long break — or you've just recovered your account — do these things now, they take 10 minutes:

• Enable Entropia Pocket (2FA). This is MindArk's official two-factor authentication, built on the standard Google Authenticator TOTP algorithm. Once it's active, every action that moves value to or from your account requires a time-limited 6-digit code from your phone. Even if someone has your password, they're locked out. Keep the recovery code you get on activation somewhere safe and offline — without it, losing your phone means another support case.
• Use a unique password for EU, and only EU. Not your tracker site, not your forum account, not your Discord. A password manager makes this effortless. Or like me a password so strong, it will take a lifetime to decode 🙃
• Keep your registered email address alive and accessible. Half of my 11-year ordeal came down to one thing: a dead email address. If you keep that address working, recovery is a 2-minute self-service form instead of a 2-month support case.
• Log in occasionally. Even once a year. It keeps you off the "inactive" list — and off the target list.

If I could go back and tell 2010-me one thing before the 11-year break, it would be exactly this: keep the email alive, use a unique password, turn on 2FA. Everything else in this article — the two months of waiting, the ID scans, the sold-off gear — flows from not doing those three things 😉

You must learn how Hackers work in order to fight them.

This is a part which Claude discouraged me to write, even though i think it's important.

I know i am an IT manager in real life, i know speaking about hacking is bad... A HR Director reading these lines could think "I have seen the guy dwelled in Hacking, let's not hire him!". On the contrary, in order to better secure a network, an IT person has to dwell and even make contacts. It doesn't mean you're going to get involved in criminal activites, it just mean you're here to learn their ways, to the sole purpose of securing the company you're working for.

That's the exact process used by Denuvo the famous Video Game protection! They discretly hired former hackers, famous for having cracked the protection they were selling, in order to secure it even more.

So, now that i have put my little disclaimer let's dive into the details.

Once the peds have been sucked out, how are the hackers converting them to Money ?

They can't just click the withdrawal button like anyone else... As you know or not, MindArk is actively investigating every withdrawals made by players. And so of course stolen peds would be quickly monitored by MindArk.

Hackers have to sell them via "marketplaces for virtual assets", here are 2 of the most famous. Again i am showing you this for your curiosity, for your own ethical hacking education, i am by no means telling you to use them.

• FunPay
• EpicNPC

These forums are not only used by hackers but also by players who just want to sell their accounts, buy PEDS to a lower price than through the MindArk system, or who just want to buy virtual stuff with real money to become better ingame. A little like shops existing in many video games these days, but FunPay or EpicNPC are of course illegal.

So, again these forums are not only populated by hackers, but also by frustrated players who couldn't wait for 2 months selling their accounts, or who wanted to withdraw without the fees implemented by MindArk.

ps. If your account has been compromised, i can't help you. It's not because i used to have contacts with a few of these hackers, that i kept contact with them, once again it was just to understand their ways. Besides, the little world of hacking is not one you can reason with. if they managed to log on your entropia universe account, and transferred all the items / money, you're on your own because as stated previously, even MindArk won't help you.

See also: Part 12 – How Withdrawal Really Works

Marco Magnifico Schiffano — level 79 Elite Laser Sniper